Shipping Policy

GREAT ART TAKES TIME, SO DOES SHIPPING – THEN YOU ALWAYS GET BEAUTIFUL ART!

NOTE REGARDING COVID-19

In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners. While all shipments still arrive safely, there are unexpected delays of delivery. 

We apologize for the inconvenience, and we will continue to ensure that you get your relaxing experience while prioritizing the safety of all workers who contribute to the safe delivery of your order.

PROCESSING TIME

Each craft kit needs to be made on-demand as you order. When you order a kit, we have to make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice.

  • Processing Time:  our designers and artists need time to produce each piece – expect 3-7 days

TIME FRAME = PROCESSING TIME + SHIPPING LEAD TIME:

So how long should you expect in total?

  • International Express : No Frame: 20-30 days. 
  • International Express : With Frame: 20-40 days. 

Depending on the location, custom clearances and the traffic of delivery service, the expected time frame to have the orders delivered varies. We strive to get your art tools to you as soon as possible, in fact, sooner than the above stated times whenever we can. We however do not have any control over the speed of shipment by delivery service providers nor the process and time line of custom clearance. They also have peak traffic that we have no control of. Please anticipate delays for orders placed in November and December.

It is not uncommon that the parcels are held by the customs for transit between 2 and 5 weeks particularly during peak delivery periods.

ORDER TRACKING 

All the order shipments can be traced with a tracking code. As soon as you place your order you will receive a confirmation email. This means that we have received your order in our system and authorized your credit card for purchase. 

You will then receive tracking information by email once your order is getting produced prior to shipping out. 

Once received, you can track your order here with the tracking code of your order. 

WHAT TO DO IF MY PARCEL HASN’T REACHED ME WITHIN THE NORMAL TIME FRAME? 

If your order hasn’t arrived after 60 days, please contact us at [email protected] We will take immediate remedial actions.

IMPORTANT NOTE REGARDING CRAFT-EASE EXCLUSIVE SERIES 

Our Exclusive Series craft kits are created in collaboration with independent artists. For each order you place, they get paid for their hard work. And we thank you for that.